Booking your car into a garage workshop for a service or mechanical repairs can be fraught with issues if you haven’t found a regular mechanic to look after your vehicle. When searching for a car mechanic, there are a few points to take into account which will guide you towards a reliable mechanic who will offer you professional, reliable service and value for money. Good reliable car mechanics generally have a long and happy relationship with their customers who know that their vehicles are in good hands.
Here are 5 tips on finding a reliable car mechanic, put together by Governor Automotive to help you make the right choice.
1. Quality customer service
When you first visit a garage with the view to using them for your car’s mechanical needs, check out their customer service. Reliability and trustworthiness are key to providing quality customer service. A good quality garage takes care of their customers, and often operate through word of mouth and recommendations. If the mechanic is interested in your concerns and has a good working knowledge of your vehicle you can get a fair indication if the garage is the right one for you.
Ask other businesses in the area if the garage has a good reputation, and check all of the reviews on their website, this will give you an idea of the type of customer service and care they put into their business and reputation.
2. Accreditation and presentation
A reliable auto mechanic workshop usually displays accreditation notices for customers to see. These accreditations indicate that the workshop, and the mechanics, take pride in their work and abide by the industry standards or beyond. The accreditations come from a number of automotive organizations which can be checked.
For example the MTS (Motor Traders Association) or the IAME (Institute of Automotive Mechanical Engineers) have set industry standards, so accreditation by one or more of these institutions means that the business has met these standards and earned the accreditation.
It’s worth taking into account the ‘other’ factors of a garage when looking for a reliable car mechanic. Presentation gives a good indication of how the workshop is run, and can indicate the satisfaction level of the staff. A well run workshop with friendly and efficient staff indicates a good workplace environment which often translates into good quality and efficient work.
3. Written estimates and guarantees
An efficient reliable mechanic will be happy to supply a detailed written estimate of work to be done and costs, before you book your car into the workshop.
The garage should also be willing to supply a written guarantee for workmanship and warrantees for parts. When the work has been completed, you should expect that a reliable auto mechanical business will prepare a fully detailed invoice (which validates guarantees and warrantees) when you are collecting your vehicle.
4. Responsible professional and efficient service delivery
Have a look around the workshop and check that the business is run smoothly and professionally. Ask about the turnaround of vehicles in the workshop at any given time, and enquire about the booking schedule. In an efficiently run workshop, the mechanic will have a good working knowledge of how many vehicles are booked in and how long they will be in the workshop. A responsible professional mechanic will be able to address any of your concerns and be happy to discuss repair options with confidence and knowledge.
5. Communication and personalized customer care
Good communication skills are essential in order to provide quality customer care. A professional mechanic will understand the value of your car to you, and be happy to discuss any of your concerns, and possible costs associated with repairs or services. Communication and reminders with you about times for drop off and collection are vital in today’s busy world. Also any information about complications or unforeseen issues, including costs, would be undertaken prior to undertaking any extra work, or completion of the job. Your customer satisfaction should be right up there on their list of priorities.
These days some mechanics also provide a courtesy car while yours is being worked on – but not all businesses do this, however they may offer a lift to and from home or work.